FAQ

1. What products do you sell?

MarquiseBagHouse specializes in computer mice, including wireless mice, wired mice, ergonomic mice, gaming mice, and productivity-focused models suitable for various devices and operating systems.

2. How long does shipping take?

We offer several shipping options:

• Express Shipping (3–6 Business Days): $20
• Free Shipping (7–14 Business Days): Free
• Free Standard Shipping (7–14 Business Days): Free
• Free Shipping (7–14 Business Days): Free
• Standard Shipping (7–14 Business Days): $10

Delivery times are estimates and may vary depending on location, weather conditions, and carrier operations.

3. Do you offer free shipping?

Yes! We offer free shipping options on eligible orders with an estimated delivery time of 7–14 business days.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress.

5. Are your computer mice compatible with Mac and Windows?

Most of our computer mice are compatible with Windows, macOS, and other major operating systems. Please review the product description for specific compatibility details before purchasing.

6. Do wireless mice require batteries?

Some wireless mice use replaceable batteries, while others feature rechargeable batteries. Product specifications will indicate the power source for each model.

7. What if my mouse arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of receiving your order. We will work quickly to resolve the issue.

8. Can I cancel or modify my order?

Orders can only be modified or canceled before they are processed for shipment. Please contact us as soon as possible if you need assistance.

9. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available during checkout.

10. How can I contact customer support?

You can reach our customer support team through our Contact Us page. We strive to respond to all inquiries within 24–48 business hours.

11. Do you offer refunds or returns?

We want you to be satisfied with your purchase. Please refer to our Return & Refund Policy page for complete information regarding eligibility and return procedures.